Troubleshooting

What browsers and devices are supported by Novel?

Novel R&D tax relief software is a web-based application. This means that it can be viewed and run on Windows and Mac computers with the latest versions of Chrome, Safari, Firefox, Microsoft Edge and Opera browsers.

Novel does not need to be downloaded onto the computer and can be accessed anywhere with an internet connection from a web browser. It is hosted on a secure cloud server to ensure that it offers both privacy and flexibility.

Adding an organisation in Novel

In order to unlock the features of Novel you have to add an organisation. This will allow the system to automatically populate the relevant accounting periods so you can get started creating your R&D tax relief claims. Follow the steps below to add an organisation in Novel.

  1. Under the Create Organisation, in the field where it says ‘Search Companies House’, write out either the name the company is registered as on Companies House or the Company Number. Give it 5-10 seconds to load. A field should appear under with the name of the company, click on it.

2. Next click the field with your company name, which will expand and show the Current Accounting Period and Previous Accounting Period. To proceed further, click on the Confirm Organisation Details button.

3. Once you Confirm Organisation Details you will gain access to the platform and your 3 month trial period will commence.

Click here to get started with Novel.

Trouble Accessing Account in Novel

If you’re having trouble accessing your account in Novel, follow the steps below.

  1. Go to Novel and click ‘Forgot Password’, alternatively, you can also click the link below  https://live.novelapp.co.uk/reset-password

2. Enter the username you signed up with and click Send Code

3. Now you should receive a code to reset your password sent to the email address you used to sign up to Novel.

4. Enter the code into the Code field and create a New Password.

5. You will be redirected to the login screen where you should enter your username and the newly changed password and press Login.

If you’re still having issues, please contact support.