Troubleshooting

Adding an organisation in Novel

In order to unlock the features of Novel you have to add an organisation. This will allow the system to automatically populate the relevant accounting periods so you can get started creating your R&D tax relief claims. Follow the steps below to add an organisation in Novel. Under the Create Organisation, in the field where …

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Trouble Accessing Account in Novel

If you’re having trouble accessing your account in Novel, follow the steps below. Go to Novel and click ‘Forgot Password’, alternatively, you can also click the link below  https://live.novelapp.co.uk/reset-password 2. Enter the username you signed up with and click Send Code 3. Now you should receive a code to reset your password sent to the …

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